Warranty Policy
Warranty Policy:
Kaashmaala provides a Sic Month Luxe Warranty for plating of all our demi-fine jewellery pieces, ensuring you can enjoy the jewellery the way you want to!
Claim Process:
- Capture a photo of the tarnished item.
- Email support@kaashmaala.com with your order number, photo evidence, and the claim.
- Self-ship the product to our warehouse address (115, LIG C, KHB Surya Elegance, Gulla Reddy Layout, Chandapura, Bommasandra, Bangalore, Karnataka 560099) and share courier details with AWB number.
- Upon receiving the product, you'll receive store credit based on the credit terms given below which will be valid for 3 months from the issue date.
Credit Terms:
- 0-6 months: 15% of invoice value- 3-6 months: 10% of invoice value
Exclusions from Warranty:
- Damage or breakage because of wear and tear.- Third-party resizing or alterations.
- Damage to zirconia crystals due to mishandling.
- Loss of crystals or stones on the jewellery
- Not applicable on luxury handcrafted sets.
Jewelry Care Tips:
- Kaashmaala jewellery is crafted for daily use. There are no do's and don'ts ! Just enjoy it everyday the way you want to!!
Breakage Warranty:
- As we mentioned above, there is no breakage warranty as such and it excluded from our Warranty Policy.